Help Center
Help Center
How Can We Assist You?
At Lighting Hub, we are committed to providing a smooth and reliable shopping experience — both online and in-store.
Our Help Center is designed to guide you through product selection, ordering, delivery, warranty, and after-sales support.
Orders & Payments
Online orders can be placed directly through our website.
Orders are confirmed upon successful payment.
We accept major credit cards and approved payment methods listed at checkout.
For project-based or bulk purchases, please contact our team for a customised quotation.
If you require assistance before placing an order, our team will be happy to advise on product specifications and suitability.
Delivery & Self-Collection
Standard delivery timelines will be indicated upon checkout.
For large or fragile lighting products, delivery arrangements may be scheduled separately.
Self-collection is available at selected showrooms (subject to confirmation).
Our team will coordinate closely to ensure safe and timely fulfillment.
Warranty & Product Support
Lighting Hub products are covered by warranty in accordance with the stated terms for each product category.
If you encounter any issues:
Contact our support team with your invoice number.
Provide photos or videos (if applicable).
Our technical team will assess and advise accordingly.
We are committed to fair and transparent after-sales support.
Returns & Exchanges
Returns or exchanges are subject to our Return Policy.
Products must be:
In original condition
Unused and uninstalled
Returned within the specified timeframe
Customised or project-based orders may not be eligible for return unless otherwise stated.
Project & Trade Enquiries
For business collaboration, bulk purchases, or project consultation, please visit our Business Collaboration section or contact our trade team directly.
Contact Us
Our support team is ready to assist you.
📧 Email: info@lightinghub.sg
📞 Hotline: +65 8818 9388
🏬 Visit any of our 6 showrooms across Singapore
